Please contact us for overnight or other expedited shipping options
We have spent years refining and developing our line of products to ensure high quality, efficient, and safe diamond tools. We are not successful without our customers' satisfaction. We guarantee all of our products to be free from manufacturer's defects.
If you feel a product is defective, contact us for an RMA # and return within 7 days, or 30 days of original purchase. All returns must reference the RMA# on the shipping label for tracking. We'll have our engineering professionals at the factory or metallurgist experts evaluate the product in question. If there is no evidence of misuse, and there is no more than 20% usable life remaining on the tool.
If the tool is found defective, we will expedite replacement at no charge to you.
With so many tool, aggregate and material types, diverse geographic areas served, and specialty application demands, we realize that there are scenarios where our customers prefer a different bond formulation, grade, or spec to increase life or speed(or both). Within 7 days of sale, we'll exchange any of our products with less than 10% wear for full credit to apply to an exchange. NO RESTOCKING FEE for item exchanges within 7 days! Our goal is to work with our customers until ultimately the value and performance are realized to achieve performance satisfaction and value.